FAQ

Shipping & Delivery

How long does delivery take?

Estimated delivery time is 8–17 business days, depending on the product and destination.
Delivery times reflect the production and international shipping process of our manufacturing and logistics partners.

Orders over €60 qualify for free shipping.

Do you ship internationally?

Yes, we ship internationally.
Free shipping is available on orders over €60. Shipping costs for other orders are displayed at checkout.

If you have questions about delivery to your region, please contact support@vareonshop.com.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Tracking details can also be accessed via our tracking page.

For assistance, contact support@vareonshop.com.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery.
Returned items must be unused, in their original condition, and in original packaging.

To initiate a return, please contact support@vareonshop.com.

How do I return an item?

Email support@vareonshop.com with your order number.
Our support team will provide detailed return instructions.

When will I receive my refund?

Refunds are processed within 5–7 business days after the returned item has been received and inspected.

Products

How are your products made?

Our wooden kitchenware is designed and curated by VAREON and produced in collaboration with carefully selected manufacturing partners using quality materials and controlled production processes.

Why does each piece look slightly different?

Natural wood grain patterns vary in color and texture.
These variations are a normal characteristic of solid wood products.

How do I care for wooden products?

  • Hand wash with warm water and mild soap
  • Dry immediately after washing
  • Oil occasionally with food-safe mineral oil
  • Avoid dishwashers and prolonged water exposure

Orders & Payment

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods available through Shopify’s encrypted checkout.

Can I modify or cancel my order?

Please contact support@vareonshop.com as soon as possible.
We will do our best to accommodate changes before the order is shipped.

Do you offer gift wrapping?

Gift wrapping is not currently available.
For special requests, please contact support@vareonshop.com.

Contact

How can I reach you?

You can contact us by email at support@vareonshop.com or via our contact form.
We typically respond within 24–48 business hours.