FAQ
Shipping & Delivery
How long does delivery take?
Estimated delivery is 8–16 business days, depending on the product and your location. All orders ship with free shipping.
Do you ship internationally?
Yes, we offer free shipping worldwide. For any questions about delivery to your region, please contact us at support@vareonshop.com.
How can I track my order?
You will receive a shipping confirmation email with tracking information once your order is dispatched. For any questions about your order, contact our support team at support@vareonshop.com.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in their original condition. Contact support@vareonshop.com to initiate a return.
How do I return an item?
Email us at support@vareonshop.com with your order number. We'll guide you through the return process and provide instructions.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect your returned item.
Products
Are your products handcrafted?
Our wooden kitchenware is crafted in partnership with skilled artisans in Asia using traditional techniques and quality materials.
Why does each piece look slightly different?
Natural wood grain patterns vary, making each item unique. This is a characteristic of authentic wooden products.
How do I care for wooden products?
Hand wash with warm water and mild soap, dry immediately, and oil occasionally with food-safe mineral oil. Avoid dishwashers and prolonged water exposure.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods through Shopify's encrypted checkout.
Can I modify or cancel my order?
Contact us immediately at support@vareonshop.com. We'll do our best to accommodate changes before your order ships.
Do you offer gift wrapping?
Not currently, but we're working on adding this option. Contact us for special requests.
Contact
How can I reach you?
Email us at support@vareonshop.com or use our contact form. We typically respond within 24 hours.